Refund Policy
This policy applies to software and digital licences purchased directly from Visionmill Apps. Purchases made through an app store or another reseller are governed by that seller’s refund process.
Before supply begins
If you are a consumer with a statutory cancellation right, checkout asks you to expressly request immediate supply of the digital licence and acknowledge when that right will be lost. If supply has not begun, contact us promptly to cancel.
After a licence has been supplied
Once the licence key or other digital entitlement has been issued following your express request, a change-of-mind refund may not be available. This does not affect statutory rights where software is faulty, misdescribed, or not supplied with reasonable care and skill.
Technical problems
Please contact us first so we can diagnose activation, compatibility, download, or installation problems. If we cannot provide the product or a reasonable remedy, we will assess an appropriate refund under applicable law.
Requesting a refund
Email support@visionmill.co.uk with the purchasing email address, product, approximate purchase date, and reason for the request. Do not include full card details. Approved refunds are returned through the original payment method; bank processing times are outside our control.
Your legal rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded. Our Software License Agreement and Privacy Policy provide the related contractual and data-protection terms.
Visionmill Limited · Company number 03495202 · Registered office: Rookhurst Forest Road, Effingham, Leatherhead, Surrey, KT24 5HD, United Kingdom.